MadPatter's Shipping Policy
1. Order Processing Time
All our orders are processed and shipped out within 5 business days.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.
We provide 1 to 2 shipping options:
Standard Shipping for Free and Express Shipping for $9.99
The shipping methods and delivery times per region are represented by the following table:
|USA||13- 17 Business days||Not Available|
|Canada||13 - 17 Business days||Not Available|
|Europe||12-14 Business days||7-9 Business days|
13-17 Business days
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a PO BOX.
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
6.1 Return Due To Change of MindMadPatter will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.
The item must be returned to us in the original packaging, unopened, and unused.
Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.
6.2 Warranty ReturnsMadPatter provides a 90 day warranty period.
If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.
The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.
Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.
For our full Returns and Refunds policy, refer to refund policy
8. Import Duties and Taxes
MadPatter ships our products directly to you from our partner manufacturers located globally. Certain countries will charge a small import duty fee or taxes on the product (based on the value of purchase). Any such fees are the responsibility of the buyer. In case of refund, MadPatter, will process refund including any taxes or duties paid.
9. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at firstname.lastname@example.org